COVID-19 presented unique challenges when it came to deciding the appropriate time to begin telling our story to an external audience. When was it okay to start talking about business again? When would it not sound uncaring? We knew it was important to place people and purpose at the front as we took our early steps into post-COVID external messaging.
By flattening the decision-making process; altering the speed, mechanisms and cadence of conversation; operating with transparency in communications; and proving accountability, we have unlocked the trust of our team. And as we pivot and start to consider what the workplace looks like when we return, we must also consider how we will incorporate this new way of doing business as we move to the “next normal.”